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Support > Frequently Asked Questions

Quickly find answers to your common questions here.

You can also read the "Solving problems" section in the Application help (Help menu).

User name and password

The password requested at launch is not a serial number!
You must use an administrator user name and its password (see System Preferences > Users & Groups).
Note: With Mac OS X 10.7 and OS X 10.8, the applications work only if you set a password. Even if you are the only one using your computer, not setting a password is a security risk and can be very dangerous. Remember that you are connecting to the Internet!