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Support > Known Issues


Here are the known problems reported by users.

Mojave and the Full Disk Access

For the applications to work correctly, you must allow them to access data using the Full Disk Access feature.
- Open System Preferences > Security & Privacy, then click the Privacy tab.
- In the list at left, select Full Disk Access.
- Click the padlock to unlock the pane, and enter your password.
- Drag and drop the application into the right side of the pane.
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The application stops responding while checking the startup disk

Some antivirus software or processes that are running in the background may prevent verification.
The application may also stop responding while checking an encrypted APFS volume.


The disk needs to be repaired but Disk Utility finds no problem

Sometimes, the disk needs to be repaired, but when attempting to repair it, the Disk Utility application finds no problem. It is a Disk Utility issue that does not visibly recognize all errors.

Then, you will need to repair the disk using the fsck command in single-user mode. More info


Trim Enabler

If you use Trim Enabler 3.3 or earlier, don't clean the System cache from OnyX or from Maintenance; otherwise, your computer will display a gray screen with a stop sign when you next start up. More info